Build your community

The strength of the communities that we live in relies heavily on the members’ ability that live there to access finances when unexpected disasters arise.

This is sometimes referred to as resilience or the ability to recover quickly.

Members of Hertsavers, when faced with a financial challenge, are more likely to be able to access money from their savings or by taking a credit union loan than those people who are living in an area with no access to affordable credit.

The more people that join the credit union, the bigger we get and the better the service that we can provide for our members. So, don’t be shy, tell your friends about Hertsavers and let’s make it grow as our community does.

February newsletter – Hertsavers Credit Union

Some of the topics covered in February’s newsletter include:

  • Details of the Annual General Meeting which takes place on Thursday, 19 March 2020
  • More information about Just Borrow and Open Banking
  • Pointers for ensuring a successful loan application
  • Call for volunteers and board directors
  • A few ideas on how you can celebrate Pancake Day
  • Money-saving tips: Beat the winter

Download February newsletter

Annual General Meeting 2020 – CANCELLED

THE AGM HAS NOW BEEN CANCELLED.  MORE INFORMATION.

Our Annual General Meeting takes place on Thursday, 19 March 2020 at 6.30 pm for refreshments with a 7 pm start. All members and supporters of the Hertsavers Credit Union are welcome to attend. It takes places at Oxlease House, Travellers Lane, Hatfield, AL10 8SG. There is free parking available at the leisure centre next door.

Agenda for the AGM 2020

The Minutes of the AGM 2019 will be available soon.

Nominations for membership as a Board of Director:

If any member wishes to nominate another member for membership of the Board of Directors, nomination forms can be requested from Credit Union Solutions at admin@cus.coop. Before proposing someone please ensure they wish to be nominated and are willing to undertake the duties and responsibilities of being a Director of Hertsavers Credit Union, this includes approval by the Financial Conduct Authority and the Prudential Regulation Authority.

Financial statements 2019

To view Hertsaver Credit Union’s full financial statements document for the year ended 30 September 2019, click here.

Just Borrow – a quick loan service

Just Borrow is our unique loan app which provides a much better member experience than any other loan app. Furthermore the interest rates are much less and the speed of processing is way quicker.

Only credit union members are able to use Just Borrow and our interest rates are much better than those from the competition because we are a not-for-profit community finance lender.

If you want to borrow up to £750 and would like to repay it over up to 9 months, this is the loan for you. It’s quick and the least expensive loan app, which is what you want.

Apply now

All change

We recently introduced our new current account, with a debit card, called the Change Account. This replaces the former card, Engage Cards.

Members who had an account with Engage Cards should receive the new Change Account details and debit card in the post. If you haven’t received yours yet, please email us on office@hertsavers.co.uk. If you don’t wish to have a Change Account or card, please return it to us at The Bungalow, Pinkwell Lane, Hayes, UB3 1PE so that you don’t get charged.

If you would like to apply for the Change Account, please contact us on office@hertsavers.co.uk or call 0208 756 3868  to find out how to apply for this card.

Why have a Change Account?

From just £2 a month, you can enjoy great benefits with a Change Account. Some of these benefits include:

Full transactional account – with a dedicated Sort Code, Account Number and Debit Mastercard® (Chip & PIN protected) therefore you can use it in the following ways:

o Point of Sale, ATM withdrawals and online purchases

o Direct Debits, scheduled and faster payments

o BACS Credits (wages/benefits)

o Choice of single or joint account.

Secure budgeting wallets – allows you to subdivide spending, budgeting and bill payments. Encourages you to protect your money allocated for bills.

Clear payment alerts – automatic online payment alerts as well as optional alerts via SMS, Mobile App and email.

A wide ranging Rewards Programme – well-known brands like Asda, New Look, Pizza Express and Argos offering Cash Back (up to 20%) when you spend instore or online.

Online account management – you can manage your account online therefore enabling you to keep up to date with your balance, transactions or cash withdrawals.

Mobile App account management – manage your account ‘on the go’ with our Mobile App (available FREE through iTunes and Google Play).

24/7 UK based customer support – support via phone, email and secure messaging

Hertsavers Christmas 2019 newsletter

Hertsavers Credit Union is reflecting on a great year after introducing new products and exciting new service delivery improvements. Here is a copy of our Christmas 2019 newsletter which highlights some of these features including:
  • The Change Account, the new current account and debit card
  • Checking your account balance by telephone
  • Easier loan application with the introduction of editable forms and open banking.
For news and updates, follow us on Twitter and Facebook. While you are there, please feel free to share your Christmas tree pics with us, using the hashtag #CUChristmas.

Engage Cards failure

Recently, members with Engage Cards were sent some communication indicating that a new card would be sent to them and that the sort code and account number which they were sent was to be given to their credit union.

Several members contacted us to give us the new card sort codes and account numbers. As Engage Cards is a third party provider, we don’t keep this information on our records therefore we’ve had to decline these offers.

It has come to our attention that no one has been sent a new card and that the system for loading cards will no longer respond to the transfers that we put through for members.

Our staff have contacted Engage Cards who apologised for the issues caused and confirmed that a provider that they use has created the problem and that their switchboard is now jammed with calls.

We understand how much our members rely on the card transfers and we apologise for the miscommunication and inconvenience that has been caused by Engage Cards. Engage Cards are trying to resolve the issue as quickly as possible.

As some of you may already know that we intending to transfer to a new card provider called the Change Account. We are currently working with them on an improved implementation date.

Financial statements 2018

To view Hertsaver’s full financial statements document for the year ended 30th September 2018, click here.

Happy International Credit Union Day!

It’s International Credit Union Day! Today’s the day we celebrate the spirit of the global credit union movement. We also had another reason to celebrate; it was the 70th Anniversary of International Credit Union Day! This year, we thought of a great way to celebrate the good that credit unions around the world are doing; by hearing what our members have to say (yes, you). We asked you to send in some stories of how the credit union has helped you. From the responses, we’ve picked a few of our favourites:

“I tend to borrow the CHB loan around Christmas time, as it allows me to be able to buy the things my son and I need to have a sort of normal Christmas feeling you can say it’s easy to apply not a great deal of hassle and the staff I have been in contact with throughout the years have always displayed excellent customer service. Not to mention often very reassuring. Christmas has never been a happy time for me and my son as I lost my mum around that time of the year to an illness only to be diagnosed with the same. But being able to access a credit union loan whilst also saving just takes one less stress away. So thank you x”

“I’m so immensely blessed and grateful to have discovered the credit union. They have helped myself and 2 young kids I have so much. Whenever I needed help I got help from the credit union. My heart is so thankful to them. The team are always so nice kind and helpful. I’m glad to be a part of the credit union. Thank you so much.”

“The Credit Union has helped me get back on track with my finances by supplying me with a platform to save and borrow. Accessing money was a much more relaxing experience than visiting the banks.”

“Credit union have been absolutely helpful to me and my son, especially as my son was starting college in September. Credit Union assisted us with the child benefit loan.”

“The credit union is great they were there when I needed them.”

Hearing stories like this remind us of why we do what we do. Whether you just joined or have been with us from the beginning, thank you for being a member of HertSavers Credit Union. Here’s to another 70 years!