How to register and book the new web app

Posted on

With our new web app (Lace), you’ll be able to do the following on your mobile device:

  • Get your member account balances and details in real-time, 24/7
  • Apply online for a new loan
  • Check your loan, including the last payment date
  • Request statements
  • Make a share withdrawal
  • Update your personal details.

Our web app runs on IOS (Apple), Android and Windows mobile devices. Here is how to register and bookmark the web app on your mobile device.

Registering to use the web app

  1. From your smartphone or tablet, simply tap “New app” on our website. (Clicking the same option on a PC – a desktop or laptop – will take you to our members’ area, which is better suited to larger screens).
  2. The first time you visit the web app, you will need to tap “Register”, which you’ll find at the bottom of the welcome screen.
  3. Complete the single-screen registration form and tap “Register” again.

Once your registration request has been approved (during our office hours), you’re all set up to use the new web app.

Making it easy to use

  1. Register to use.
  2. Bookmark our app to create an easy-to-use icon on your mobile device’s home screen (see the “How to” section below).
  3. When your registration has been approved, the first time you log on, you’ll need to enter your member number together with additional security information.
  4. If you select “Remember me” then, on subsequent logins you will only need to enter characters from the passcode you created at registration.

How to bookmark on IOS (Apple devices)

  1. On your device, tap this link – it will take you to our web app.
  2. At the bottom of the screen (for iPad, top left) tap the “share” icon
  3. Find and select the option, “Add to Home Screen”.
  4. When prompted, name the icon “Hertsavers CU”.
  5. In the future, to access our web app, find and tap the icon “Hertsavers CU” on your phone or iPad’s home screen.

How to bookmark on Android devices

  1. On your device, tap this link  – it will take you to our web app.
  2. Press the menu button on your phone and click on “Add bookmark.”
  3. When prompted, name the icon “Hertsavers CU” and save the bookmark in the Home folder.
  4. Tap and hold on the bookmark icon on the top right.
  5. Scroll down the list of bookmarks – press and hold “Hertsavers CU”.
  6. Select the option to “Add shortcut to home.”
  7. In the future, to access our web app, find and tap the icon “Hertsavers CU” on your phone’s home screen.

If you have any issues, please contact us.