Dear Member,

Due to the Coronavirus, we may need to change our work practice due to reduced staffing or staff working from home.

The rate at which emails are received has significantly increased with more members requesting withdrawals. This increase in emails means that the time we take to respond may increase and hence your withdrawal may take longer than usual.

By far the quickest way of getting a share withdrawal is through the Members Area on the website. If you have yet to register for the Members Area on the website you should do it straight away. You can register here.

Members Area share withdrawals are processed on a daily basis and if submitted before 9 am will show in your bank account the same day or after the next working day. By comparison, email requests for share withdrawals could take up to three working days.

Kind regards,

Hertsavers Credit Union team