Engage Cards failure

Recently, members with Engage Cards were sent some communication indicating that a new card would be sent to them and that the sort code and account number which they were sent was to be given to their credit union.

Several members contacted us to give us the new card sort codes and account numbers. As Engage Cards is a third party provider, we don’t keep this information on our records therefore we’ve had to decline these offers.

It has come to our attention that no one has been sent a new card and that the system for loading cards will no longer respond to the transfers that we put through for members.

Our staff have contacted Engage Cards who apologised for the issues caused and confirmed that a provider that they use has created the problem and that their switchboard is now jammed with calls.

We understand how much our members rely on the card transfers and we apologise for the miscommunication and inconvenience that has been caused by Engage Cards. Engage Cards are trying to resolve the issue as quickly as possible.

As some of you may already know that we intending to transfer to a new card provider called the Change Account. We are currently working with them on an improved implementation date.

Financial statements 2018

To view Hertsaver’s full financial statements document for the year ended 30th September 2018, click here.

Happy International Credit Union Day!

It’s International Credit Union Day! Today’s the day we celebrate the spirit of the global credit union movement. We also had another reason to celebrate; it was the 70th Anniversary of International Credit Union Day! This year, we thought of a great way to celebrate the good that credit unions around the world are doing; by hearing what our members have to say (yes, you). We asked you to send in some stories of how the credit union has helped you. From the responses, we’ve picked a few of our favourites:

“I tend to borrow the CHB loan around Christmas time, as it allows me to be able to buy the things my son and I need to have a sort of normal Christmas feeling you can say it’s easy to apply not a great deal of hassle and the staff I have been in contact with throughout the years have always displayed excellent customer service. Not to mention often very reassuring. Christmas has never been a happy time for me and my son as I lost my mum around that time of the year to an illness only to be diagnosed with the same. But being able to access a credit union loan whilst also saving just takes one less stress away. So thank you x”

“I’m so immensely blessed and grateful to have discovered the credit union. They have helped myself and 2 young kids I have so much. Whenever I needed help I got help from the credit union. My heart is so thankful to them. The team are always so nice kind and helpful. I’m glad to be a part of the credit union. Thank you so much.”

“The Credit Union has helped me get back on track with my finances by supplying me with a platform to save and borrow. Accessing money was a much more relaxing experience than visiting the banks.”

“Credit union have been absolutely helpful to me and my son, especially as my son was starting college in September. Credit Union assisted us with the child benefit loan.”

“The credit union is great they were there when I needed them.”

Hearing stories like this remind us of why we do what we do. Whether you just joined or have been with us from the beginning, thank you for being a member of HertSavers Credit Union. Here’s to another 70 years!

You could borrow up to £1,500…

Need a loan of up to £1,500? HertSavers will now accept loan applications from new members who have committed to saving with us. You can now borrow up to £1,500 as soon as your membership application has been accepted and the usual credit checks have been applied.

Also, homeowner members can now take out loans of up to £15,000 for cars/extensions to your home etc. We will offer an interest rate that will be cheaper than you can get anywhere else! This could be as low as 0.25% per month (2.8%APR*) subject to credit checks.


*Terms and conditions apply

HertSavers Data Privacy Notice

Here at HertSavers, we are committed to protecting our members’ privacy. In order to keep your personal information safe, we have updated our privacy policy in compliance with the new GDPR legislation. Click here to see the policy.

Applying for a loan

Want to apply for a credit union loan? Then we recommend visiting the members’ area on our website. We’ve made a few revisions to the loan application form so that the questions more or less match those on the printed form and will take no longer than 20 minutes to complete. If you make a mistake whilst filling in the form, there’s no need to re-enter all the information. The form will remember what you entered the first time after an initial prompt. You can also type your name in the signature box now – no need for an actual written one. Have a copy of the printed form handy so you can see what information you have to provide.

If you need cash for a holiday, a new washing machine or even a car, don’t get tempted by those TV ads that promise easy money. You’ll always get a much lower interest rate from your credit union.

Our Financial Statements

Click the link below to download the PDF version of HertSaver’s financial statements for the year ended 30th September 2017:

Hertsavers Signed Accounts 30.09.17

Our Adjourned AGM

The Adjourned AGM will take place on Wednesday 11th April at 5.30 pm at Welwyn Hatfield  Council in the Chestnut Room, Welwyn Hatfield Borough Council, The Campus, Welwyn Garden City, AL8 6AE (park for free in the Cherry Tree Car Park).

The Agenda will be:

  • Chair welcomes the members present.
  • Approval of the 2017 AGM minutes.
  • Reports:
    • Treasurer
    • Auditor
    • CUS
  • Re-appointment of Appleby and Wood as auditor.
  • Election/Re-election of Directors.
  • Closure of meeting.

We look forward to seeing you there!

Back to School Loans

Apply now and you may have a chance to win one of three exciting cash prizes!

Interest starts at 1% per month and you only pay interest on the outstanding balance! You can even pay your loan off earlier at no extra cost.

*Terms and conditions apply. Lending is subject to status. This promotion is valid until 31st August (incl). Members must apply and be approved a loan of at least £500 to be eligible. Three winners will be selected randomly on 5th September and will be notified by email. The prizes of £100, £75 & £50 will be paid on the same day (5th September) into members’ bank accounts and will take 3-5 working days to clear.